Every message not answered quickly is a customer who may go to a competitor. We manage replies to your customers' messages and comments across your platforms (WhatsApp, Instagram, Facebook, and more), and follow each customer step by step until they complete their order — in your brand's tone.
A trained team replies during working hours (or around the clock as an add-on), with canned replies for frequently asked questions and a monthly report showing message and order volume.
What's included?
How we deliver it
Identify your platforms & common questions
Set up canned replies & tone of voice
Daily replying & follow-up
Monthly report & continuous improvement
Results we're proud of
Service FAQs
Base packages cover 8 working hours a day, and can be upgraded to around-the-clock (24/7) replies as an add-on based on your message volume.
We agree on your brand tone and FAQs and prepare canned replies, so your customer feels they're talking directly to your team.
Packages for this service
Replies management packages
Starter
Replying to your customers on one platform
Add-ons: 24/7 +4,000 EGP · extra platform +2,500 EGP · canned replies 2,000 EGP · auto-reply 2,000 EGP
- Replying to customer messages
- Replying to comments
- 8 working hours daily
- One platform
- Logging orders in a ready sales sheet
Business
Replying to your customers on two platforms
Add-ons: 24/7 +4,000 EGP · extra platform +2,500 EGP · canned replies 2,000 EGP · auto-reply 2,000 EGP
- Replying to messages and comments
- 8 working hours daily
- Two platforms
- Following up with customers to order completion
- Logging orders in a ready sales sheet
Full
Wider coverage across 3 platforms
Add-ons: 24/7 +4,000 EGP · extra platform +2,500 EGP · canned replies 2,000 EGP · auto-reply 2,000 EGP
- Replying to messages and comments
- Full customer follow-up
- 12 working hours daily
- 3 platforms
- Monthly report on messages and orders